Terms of use

Please read Terms and Conditions of 10 Coins (“website”). If you do not agree with Terms and Conditions, you may not access or use Website services.


10 Coins (“websites”) is a cryptocurrency gateway that enables e-commerce websites to accept the payments in cryptocurrency. Website services are only available to legal entities that sell products or services online. By using website services, you authorize 10 Coins to act as your agent and to take all actions that are required to provide the services and to comply with applicable laws and regulations.

By accepting our Terms and Conditions you warrant that we provide services only to individuals, acting on behalf of the Merchant, older than 18 years.


10 Coins maintains a comprehensive AML/KYC/CTF compliance program.

Merchant Account

10 Coins is required to collect certain information from Merchants to comply with anti-money laundering and anti-terrorist funding laws and regulations. In order to set up a merchant account you will be required to provide your name and surname, email, phone number, valid Identification document, website, description of the business and corporate documents for your legal entity:

  • Certificate of Incorporation
  • Articles of Association
  • Register of Directors
  • Register of Shareholders
  • Share Certificate
  • Certificate of Good Standing (if the company is older than 1 year)
  • Certificate of Incumbency (if the company is older than one year)
  • Registered address
  • Identification documents of the beneficial owner (Declaration of Trust)
  • Proof of Domain ownership

We may also require additional documents as a part of Enhanced Due Diligence program.

Decline, Suspend and Closure of Account

Merchant Rights

You have a right to close your account any time. For this purpose, please contact your manager.

10 Coins Rights

We reserve the rights:

  • To decline your application to open an account due to AML/KYC reasons.
  • To suspend your account due to inactivity, suspicious activity, AML/KYC reasons.
  • To close the account due to all above mentioned reasons.

Prohibited Use

By accepting our Terms and Conditions you confirm that you will not be using our services for illegal activity, fraudulent transactions and prohibited businesses.

10 Coins do not provide services to the companies dealing with:

  • Child pornography
  • Charity
  • Escort services
  • Marijuana-related businesses
  • Drugs
  • Human organs and weapons
  • Multi-level marketing
  • Debt consolidation and mortgage reduction/consulting services

This list of prohibited industries can be modified at any time.


10 Coins can facilitate cryptocurrency refunds to customers on your behalf. You can decide to issue a partial refund or refund the full amount of the initial purchase. You can apply for a refund during 60 days after the initiation of transaction.
10 Coins reserves the right to make a refund without Merchant permission, with a prior 24 hours notification.
If there is not enough balance to initiate the refund, 10 Coins may request the merchant to transfer funds to 10 Coins account.

Refunds reasons

  • Merchant request
  • Fraudulent transaction
  • Breach of Law


10 Coins apply some fees for the services. You can find your fees in the agreement provided by your dedicated manager. All fees will be deducted from your account.

If you have any questions about the Terms and Conditions, please contact via email ______our Chief Compliance Officer in order to clarify the required information.

Privacy Policy

10 Coins Privacy Policy governs your personal information processing and records keeping.
The Data Protection Officer (“DPO”) is responsible for protection of your personal information.

10 Coins is required to collect your personal information in order to provide you with the proper services.

You can find the information we collect in our AML policy.

We can use additional sources of information like social networks, internet search engines and blockchains.

We may collect information about your computer, IP address, operating system, and browser type for your account safety.

If you have any questions about the Privacy Policy, please contact via email ______our DPO in order to clarify the required information.

Disclosure of Personal Information

10 Coins may disclose your personal information only to the following bodies:

  • Regulatory agencies, due to Law enforcement;
  • Third parties-company’s vendors: online verification services, financial Institutions, payment processing partners;

Any third party which receives or has access to the Personal Information will be required to follow 10 Coins Privacy Policy.